Cookie Policy

This Cookie Policy explains how Convic, a product operated by Softgrid Technologies, uses cookies and similar technologies when you access our website and platform.

1. What Are Cookies

Cookies are small text files stored on your device that help websites function correctly, improve user experience, and support security and analytics operations.

2. Types of Cookies We Use

• Essential Cookies — required for login sessions, authentication, and platform functionality
• Performance Cookies — used to understand how users interact with Convic so we can improve reliability
• Preference Cookies — store user interface settings such as display preferences

Convic does not use cookies for intrusive advertising tracking.

3. How Cookies Are Used

• Maintain secure login sessions
• Protect accounts from unauthorized activity
• Improve system performance
• Support platform analytics and reliability monitoring

4. Third-Party Cookies

Some cookies may be set by third-party infrastructure providers used to operate Convic services, including authentication providers, hosting platforms, analytics tools, and Meta platform integrations.

These providers process data according to their own privacy policies.

5. WhatsApp Platform Integration

Convic integrates with Meta’s WhatsApp Business Platform APIs. Authentication and embedded signup flows provided by Meta may place cookies required for secure account connection and service authorization.

6. Cookie Duration

• Session cookies expire when your browser closes
• Persistent cookies remain stored for a limited period to support account security and preferences

7. Managing Cookies

Most browsers allow you to control cookies through settings. Disabling essential cookies may prevent parts of the Convic platform from functioning correctly.

8. Policy Updates

This Cookie Policy may be updated periodically to reflect platform changes or regulatory requirements.

9. Contact Information

Softgrid Technologies
contact@softgridtech.com