Last updated: April 2026
Convic is a customer messaging automation platform operated by Softgrid Technologies. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
We may collect account details such as your name, email address, phone number, company information, and usage activity within the Convic platform.
When you connect your WhatsApp Business Account, message metadata, conversation activity, and contact numbers may be processed through Meta’s WhatsApp Business Platform.
We use collected information to provide platform functionality, enable messaging automation, improve service performance, maintain security, and comply with legal and platform policy requirements.
Convic integrates with the WhatsApp Business Platform provided by Meta. Message data required for delivery and automation workflows is transmitted securely to Meta infrastructure as part of normal service operation.
Businesses using Convic remain responsible for collecting customer consent before sending WhatsApp messages.
We share data only with infrastructure providers, payment processors, analytics services, and Meta when required to operate the platform securely and reliably.
Convic uses encryption in transit, secured infrastructure, and access controls to protect your information from unauthorized access, disclosure, or misuse.
Cookies are used for authentication, preferences, and service performance monitoring. Disabling cookies may affect platform functionality.
You may request access, correction, or deletion of your personal data by contacting us at:
privacy@softgridtech.com
Data is retained only as long as required to provide services, maintain compliance obligations, and support customer operations.
We may update this Privacy Policy periodically. Continued use of the platform indicates acceptance of any revisions.
Softgrid Technologies
privacy@softgridtech.com
support@softgridtech.com